Salesforce Service Cloud
stichd's rapid growth and diverse customer base placed pressure on its service teams. Key challenges included disparate systems causing delays in resolution, high case volumes requiring scalability, lack of centralised omnichannel support, and the need for a solution that could serve both B2B and B2C customers seamlessly.
stichd partnered with us to implement Salesforce Service Cloud (SFSC), streamlining their customer service operations. Automation of Email-to-Case and Web-to-Case reduced manual workload, while live chat and phone integration enabled real-time support. By consolidating customer data into a unified system, agents gained access to all case history, improving response times and productivity. Custom workflows were also set up to handle both B2B and B2C service processes efficiently.
The challenge of unifying stichd’s diverse systems and supporting both B2B and B2C needs was something we embraced. It was rewarding to witness how our tailored solutions elevated stichd's service operations, driving efficiency and boosting customer satisfaction. Seeing their teams thrive with a streamlined, more powerful system was a true highlight of this project.
